They will be happy to assist you immediately. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.Once completed click the 'Show Options' icon on the bottom right.Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.Next, enter your HP model number on the right. Once the support page opens please select the country in which you're located.HP Technical Support can be reached by clicking on the following link: If the problem continues, then contact HP phone support to get the printer replaced as it is hardware related. Then follow all the prescribed steps from this link: for resolving issues with printing.Please try a hard reset from this link: and perform only step 1.Did you check if it prints a self-test page?įor now, it looks like a hardware issue with the printer as you’ve tried multiple black cartridges.Kudos to you on that score.įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. Take care, stay healthy, keep smiling big and have a blessed year ahead.Hi for taking an interest in the HP Support Forums After reading your post I see that you require assistance with printer ink cartridge issues. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. If this helps, to simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. It has been an absolute privilege to share this platform with you and a fabulous experience to have worked with you. Now trust me, I've done all I can to assist you by keeping your best interest in mind. Based on your first post, I gave you the steps that should have worked if the printer's hardware was fully functional.Īs you stated that you plan to buy a new printer, I am happy for you and I I genuinely hope the product works great and stays healthy for a long time. You've done brilliantly by displaying fabulous commitment, a great temperament and profound technical expertise to try and resolve the issue. Take care now and have a splendid week ahead. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. Please contact HP phone support in this regard and they will assist you further.I also understand that you’ve performed all the troubleshooting steps from this link: (HP Deskjet 3520 Printers - Black Ink Not Printing and other Print Quality Issues) and the problem continues.If you are able to do that, then the new ink cartridge is faulty and needs to be replaced.Please reinsert the old ink cartridge and check if it is accepted by the printer and if you are able to print in black.Do you get any error messages with the new cartridge?.Did you reinsert the old black cartridge and check if it is accepted by the printer?.To assist you with accurate information I would require more information regarding this:
Superb description, brilliant troubleshooting and terrific observations made before posting. I reviewed the case regarding issues with the printer not printing in black.
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